Frequently Asked Questions
Everything you need to know about our eco-friendly rolls.
What makes your toilet paper eco-friendly?
Our products are made from 100% recycled paper or forest-friendly bamboo, helping to reduce deforestation and minimize environmental impact compared to traditional virgin wood pulp rolls.
How long does shipping take within the USA?
Most orders are processed within 24 hours. Standard shipping typically takes 2-5 business days depending on your location, and you will receive a tracking number as soon as your box leaves our warehouse.
Do you offer a subscription service?
Yes! You can set up a recurring subscription to ensure you never run out of rolls. You can choose your delivery frequency and cancel or pause your subscription at any time through your account settings.
Are your products safe for septic tanks?
Absolutely. Both our recycled and bamboo toilet papers are biodegradable and designed to dissolve quickly, making them perfectly safe for all standard septic systems.
What is your return policy?
We want you to love your rolls. If you are not satisfied, we offer a 30-day money-back guarantee. Please contact our support team to initiate a return for any unopened products.
Does your packaging contain plastic?
No, we are committed to being 100% plastic-free. Our rolls are individually wrapped in recycled paper and shipped in cardboard boxes sealed with paper tape.